Study, Audit & Diagnosis

Based on your needs, we define a specification of the elements to consider in the analysis of your activity. Based on a detailed report, I can assist you in implementing the necessary improvements to boost your organization.

Mystery Shopper

The mystery shopper is an effective technique to evaluate the quality of service offered by a restaurant. This method allows establishments to obtain objective information about the customer experience, which can help improve processes and offer an optimal customer experience.

Operational Process Audit

It’s crucial to evaluate operational processes to ensure they are effective and that tasks are performed consistently and efficiently.

Procedure verification is a task that should be carried out regularly within an establishment. Over the years, procedures need to be updated and optimized.

A managerial approach focused on the individual .and Lean management in the service of the restaurant industry